Privacy Policy

1. Overview & Commitment

Welcome to Ping Socials (accessible at pingsocials.makemylisting.ai). We provide a streamlined social media management platform that allows business owners, creators, and marketers to compose, schedule, and automatically publish posts, stories, and media across social networks directly via WhatsApp or our web portal.

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy details how we collect, use, store, and safeguard your personal information, including your name, email address, WhatsApp phone number, and social account credentials.

2. Information We Collect

To provide our services, we collect information that you directly provide to us, as well as data automatically generated during your use of our platform:

• Account & Profile Information: Your Full Name, Email Address, WhatsApp Phone Number, preferred language, and time zone.
• Connected Social Media Accounts: OAuth authentication tokens, connected profile handles, user IDs, avatar images, and account permission scopes for integrated platforms (including Instagram, Facebook, TikTok, YouTube, and LinkedIn).
• User Content & Media: Photos, video clips, captions, hashtags, scheduled posting timestamps, and text messages sent to the Ping Socials WhatsApp automated assistant or uploaded through the web dashboard.
• Authentication & Verification Data: One-Time Passwords (OTP), session cookies, and security tokens generated to verify your identity upon login.
• Technical & Usage Log Data: IP address, browser type, operating system, device identifiers, referring URLs, API request logs, and performance diagnostics.

3. How We Use Your Information

We utilize your personal data strictly for the following operational, legitimate, and legal purposes:

• Core Service Delivery: Processing your WhatsApp messages and portal submissions to generate, format, schedule, and publish social media posts to your connected accounts.
• Identity Verification & Security: Sending authentication codes (OTP) via WhatsApp or SMS to your registered phone number, verifying logins, and preventing unauthorized access.
• Account & Workspace Management: Setting up your workspaces, managing team permissions, keeping track of publishing history, and processing subscription or credit balances.
• Transactional Communications: Sending post publishing confirmations, system alerts, workflow status updates, and customer support responses via WhatsApp or email.
• Service Optimization: Monitoring system performance, improving content generation tools, troubleshooting errors, and optimizing WhatsApp bot responsiveness.

4. Data Sharing & Third-Party Services

We do not sell, rent, trade, or monetize your personal data, phone number, or email address to third-party advertisers or data brokers.

We share information only with trusted third-party service providers required to deliver the Ping Socials service:

• Social Media Platforms: Meta (Instagram & Facebook APIs), TikTok API, Google (YouTube API), and other supported networks to publish content authorized by you.
• Messaging & Cloud Infrastructure: WhatsApp Business API / Evolution API infrastructure to process WhatsApp messages, and secure cloud media storage (Cloudflare R2 / AWS S3) to host media during publication.
• Legal & Regulatory Authorities: Only when required by law, subpoena, court order, or to protect the safety, rights, or property of Ping Socials and our users.

5. Data Retention & Security

We employ technical and organizational security measures to safeguard your personal data:

• Encryption: All data transmitted between your device, WhatsApp, and our servers is encrypted using industry-standard TLS/SSL encryption.
• Token Protection: Social media access tokens are stored securely with restricted server-side access.
• Media Storage Retention: Uploaded media files are retained as long as required for post scheduling and historical publishing logs, after which temporary media cache is purged.
• Account Data Retention: Account profile information (name, email, phone number) is retained for the duration of your active account subscription or until you request account deletion.

6. Your Data Rights & Control (GDPR / CCPA)

Depending on your location, you hold specific rights regarding your personal data:

• Access & Export: You can view your account details, connected profiles, and post history inside the Ping Socials web portal.
• Disconnect Social Accounts: You can revoke Ping Socials access to any connected social media account at any time directly through the dashboard or via your social network settings.
• Rectification & Updates: You can update your name, email, or contact preferences in your workspace settings.
• Account Deletion: You have the right to request complete erasure of your account, phone number, email, and associated publishing data from our systems.

7. Cookies & Local Storage

Ping Socials uses essential first-party cookies (such as ps_session) to maintain secure user login sessions. We do not use intrusive cross-site tracking cookies. You may configure your browser to block cookies, though certain features of the dashboard may require cookies to function.

8. Contact Us & Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or exercising your data rights, please contact our privacy team: